Case Study: Viaposte improves real-time logistics visibility with Shippeo

Transforming logistics operations with a Real-Time Visibility Control Tower to enhance efficiency and customer satisfaction

Viaposte, a subsidiary of Groupe La Poste, faced significant challenges in managing its extensive logistics network, which coordinates 5,000 daily road connections and 22,000 transport orders. A lack of real-time delivery visibility led to excessive manual work for their teams and impeded their ability to effectively manage disruptions, impacting operational efficiency and customer satisfaction. To address this, they turned to the vendor Shippeo for a solution.

By implementing Shippeo's Real-Time Visibility Control Tower, Viaposte gained proactive insights into traffic, truck locations, and estimated arrival times. This solution enhanced transport regulation, improved on-time delivery rates, and enabled instant customer communication. The results included greater operational efficiency, reduced waiting times and costs, and a reduction in CO2 emissions. The project was so successful it won a gold medal at the Rois de la Supply Chain 2024 awards.

Viaposte

Christophe Baboin

Director General