Case Study: Rubix achieves better delivery visibility and customer satisfaction with Shippeo

Rubix saves over €900k per year with Shippeo

Rubix, a major European industrial maintenance supplier, was facing significant challenges related to customer satisfaction and operational efficiency. Their annual customer survey revealed that clients urgently needed better visibility into the status of their business-critical parcel deliveries, as on-time arrival was essential for their assembly lines. This lack of tracking was generating a high volume of inquiries to Rubix's 3,000-strong customer service team, who spent considerable time contacting carriers for updates. To address this, Rubix turned to the vendor Shippeo for a solution.

By implementing Shippeo's real-time transportation visibility platform, Rubix gained sophisticated parcel tracking and predictive insights. The solution provided customers with live delivery status updates, which dramatically reduced the pressure on the customer service staff. The results were highly measurable: customer service agents saved up to two hours per day, the company's Net Promoter Score increased, and Rubix achieved annual savings of over €900,000 thanks to the efficiencies gained from using Shippeo.

Rubix