Case Study: Leroy Merlin achieves 25% more on-time deliveries and 25% fewer store calls with Shippeo

Leroy Merlin Running lean in-store operations and improving cross-company collaboration

Leroy Merlin, a leading European home improvement chain operating 137 French stores with about 200,000 annual deliveries from four warehouses and nearly 200 carriers, faced inefficient, time-consuming coordination between operations, stores and carriers that lowered store logistics satisfaction. To give in-store teams visibility into delivery status and predicted ETAs, Leroy Merlin turned to Shippeo and its Customer Portal solution.

Shippeo deployed its Customer Portal in 140 stores and introduced carrier scorecards, providing real-time, predictive tracking so stores could plan around delays and reduce idle time. As a result, Shippeo’s solution drove measurable improvements: punctuality rose by 20 points, OTIF deliveries increased by 25%, and call volume between stores and support/carriers fell by 25%, boosting productivity and cross-company collaboration.

Leroy Merlin

Nicolas Davril

Head of Transportation