Case Study: Leroy Merlin improves delivery visibility and store productivity with Shippeo

Leroy Merlin boosts OTIF deliveries by 25% with Shippeo

Leroy Merlin, a leading home improvement chain in Europe, faced a challenge with inefficient and time-consuming coordination of its over 200,000 annual deliveries to 145 stores. Their in-store teams lacked visibility into shipment locations and ETAs, leading to idle waiting, interruptions, and excessive status calls. To solve this, Leroy Merlin worked with Shippeo to deploy its Customer Portal visibility solution.

Shippeo's solution provided real-time visibility of deliveries to all in-store teams, enabling better planning and cross-company collaboration. The implementation led to significant measurable impacts: delivery punctuality increased by 20 points, OTIF deliveries increased by 25%, and call volumes to support teams decreased by 25%.

Leroy Merlin