Case Study: Rubix improves parcel visibility and cuts support costs with Shippeo

Driving customer satisfaction with a premium service offering and reducing costs with better visibility, parcel tracking and tracing capabilities

Rubix, Europe's largest supplier of industrial maintenance, repair, and overhaul products, faced a significant challenge with customer satisfaction. Their annual surveys revealed that clients urgently wanted better visibility into the status of their business-critical deliveries. This lack of transparency led to a high volume of customer service calls, requiring staff to manually track parcels with carriers.

By implementing Shippeo's real-time transportation visibility platform, Rubix gained superior parcel tracking and tracing capabilities. The solution provided customers with live delivery status updates, which dramatically improved their experience. For Rubix, this resulted in customer service staff saving up to two hours per day, an increased Net Promoter Score, and annual savings of over €900,000.

Rubix

Matthew Glynn

Transformation and Integration Manager Commercial Effectivenes