Case Study: Carrefour Belgium improves franchisee satisfaction with Shippeo

Carrefour Belgium streamlines 850-store deliveries with Shippeo

Carrefour Belgium, a major supermarket chain, faced challenges in its supply chain due to the high volume of daily deliveries and the need to maintain satisfaction among its franchisee store owners. Without real-time visibility, late deliveries caused operational disruptions and forced store staff to waste time on administrative follow-ups. To address this, Carrefour Belgium partnered with visibility provider Shippeo.

Shippeo's platform provided real-time tracking and AI-powered ETA predictions for incoming deliveries. This solution gave store and distribution center staff proactive notifications via email and SMS, allowing them to better organize their daily routines and take corrective actions. For Carrefour Belgium, the results included increased franchisee satisfaction, improved measurement of carrier performance, and significant time savings by reducing calls and emails.

Carrefour Belgium