Case Study: Voda Swim improves customer service and fulfillment with ShipNetwork

Voda Swim - Customer Case Study

Voda Swim, a bikini brand known for its Envy Push Up design, needed a way to centralize shipping, customer service, and returns as it moved operations from California to Nevada. The company wanted to maintain its high customer service standards while outsourcing these functions, and it used ShipNetwork’s fulfillment and customer service support to help manage the transition.

ShipNetwork implemented a centralized support model with trained customer service reps handling inquiries, returns, and shipping assistance for more complex orders. The result was a smooth transition, strong service continuity, and more time freed up for Voda Swim’s leadership, with no need to manage payroll or day-to-day supervision. Voda Swim also reported fast shipping and consistently high-quality customer support, with backup reps helping keep operations running smoothly.

Voda Swim

Dustin Drummond

Co-Owner