Case Study: Tenzo Tea scales nationwide and protects product quality with ShipMonk

Tenzo Tea - Customer Case Study

Tenzo Tea is a Santa Monica-based food and beverage / health and wellness brand known for high-quality matcha, kits, and subscriptions. As order volume grew from about 1,000 to 5,000–10,000 orders per month, founders Steve O’Dell and Robbie Page needed a fulfillment partner that could safely store and ship organic, delicate food products while maintaining quality control. They chose ShipMonk’s fulfillment services to help them scale beyond in-house shipping.

ShipMonk provided FDA-registered fulfillment, lot-number and SKU-based inventory tracking, warehouse visibility, and an easy-to-use software platform for inventory remapping and order management. With ShipMonk, Tenzo Tea significantly lowered overhead, expanded nationwide, and protected product quality and brand loyalty. Since joining ShipMonk in 2019, Tenzo Tea has sold over 20 million servings of Tenzo and grown into a larger retail and consumer business.

Tenzo Tea

Steve O’Dell

Founder