Case Study: Viyet achieves 20% lower shipping costs and higher cart completions with ShipHawk

Viyet Integrates ShipHawk Achieves Higher Shopping Cart Completions & 20% Reduction in Costs

Viyet, an online marketplace for high-end consignment furniture, struggled with a manual shipping process that ate up two full-time staffers and created pricing and margin exposure. Because shipping costs were hard-coded and unpredictable, Viyet often overcharged buyers to cover fees or absorbed costs themselves, harming conversions and profitability. To solve this they turned to ShipHawk and its Magento plug-in for real-time, service-appropriate shipping quotes at the point of sale.

ShipHawk’s platform automated shipping pricing based on item size, service needs, and carrier options, letting Viyet display accurate rates in-cart and eliminate manual rate shopping. The result was a 20% reduction in shipping costs, higher cart completion and sales, the redeployment of two logistics employees into sales and client service roles, and expanded market coverage through ShipHawk’s carrier network.

Viyet

Elizabeth Brown

CEO