Case Study: Spyderco achieves up to 35% picking efficiency and saves supervisory hours with ShipHawk WMS

Spyderco - Customer Case Study

Spyderco, a pioneering cutlery manufacturer and eCommerce retailer, faced operational strain from frequent limited-run and small-batch products that created backorders across multiple sales orders. The company needed to consolidate same‑day orders, support complex order release and picking strategies, and gain real‑time inventory visibility, but manual wave-building and order releases consumed significant supervisor time and were error‑prone. Spyderco selected ShipHawk and its ShipHawk WMS to address these challenges.

ShipHawk implemented automated order consolidation, tiered task‑release rules, Outbound Groups to protect controlled items, and real‑time cycle counts, streamlining pick/pack workflows and sortation. As a result, Spyderco saw up to 35% improvement in picking efficiency, a 25–35% increase in processing efficiency for fully released daily volume, elimination of near‑hourly count discrepancies, and freed about 4–5 supervisory hours per day—plus faster system processing and better inventory visibility thanks to ShipHawk.

Spyderco

Douglas Hunter

Warehouse Operations Manager