Case Study: Springfield Leather achieves real-time order processing and automated, accurate shipping with ShipHawk

Springfield Leather - Customer Case Study

Springfield Leather, a family-run leather crafts distributor with a 20,000-SKU warehouse and an 8,300-SKU eCommerce catalog, had outgrown its slow, poorly integrated shipping setup after implementing NetSuite ERP and NetSuite SuiteCommerce. Facing long order lead times (30 minutes to two hours), limited customization without heavy IT support, and the need for accurate multi-carrier rating and automation at checkout, Springfield Leather evaluated solutions and selected ShipHawk’s shipping software for NetSuite to meet those requirements.

ShipHawk was implemented to provide real-time syncing between the SuiteCommerce cart, NetSuite, and the shipping system, plus dynamic business rules (carrier masking, rating rules like blocking next‑day for flammables) to automate fulfillment decisions. The result: order processing dropped from roughly 30 minutes to mere seconds, customers see accurate, automated shipping rates in the cart, duplicate shipments and missed next‑day requests were eliminated, and Springfield Leather gained immediate, real-time reporting — all enabled by ShipHawk.

Springfield Leather

Anthony Williams

Digital Media Coordinator