Case Study: Silver Oak achieves 13.5% reduction in shipping costs with ShipHawk

Silver Oak - Customer Case Study

Silver Oak, a California winery producing Napa and Alexander Valley Cabernet Sauvignon, struggled with a manual, outdated freight calculation that often produced incorrect shipping charges. That forced them to absorb costs to preserve customer experience and threatened their ability to scale, so they turned to ShipHawk for an API-based rating solution.

ShipHawk implemented automated, on-demand rate pulling via its APIs to apply customer and order details and return accurate real-time freight rates. As a result, Silver Oak reduced shipping costs by 13.5%, stopped absorbing incorrect freight charges, and freed up IT resources (increasing bandwidth) while maintaining a seamless customer experience.

Silver Oak

Linda Colliver

Customer Care and Fullfillment Manager