Case Study: Redeye Worldwide achieves 93% faster order processing and 50% operational efficiency improvement with ShipHawk

Redeye Worldwide - Customer Case Study

Redeye Worldwide, a global physical and digital music distributor serving about 800 record labels, struggled with space constraints in its 90,000 sq. ft. warehouse, slow-moving and overstocked inventory, and lengthy order processing—up to five minutes per shipment—while needing to combine multiple fulfillments. To scale without adding staff, Redeye turned to ShipHawk’s advanced shipping solution, integrated with NetSuite, to address packing, consolidation, and cost capture challenges.

ShipHawk’s integration enabled Redeye to combine multiple sales orders into a single box (often 10–15 orders), capture shipping costs in real time, and optimize warehouse space. The implementation cut order processing time by 93% (from up to 5 minutes to under 20 seconds), delivered a 50% improvement in operational efficiency, improved space utilization, allowed expansion without new hires, and helped Redeye more accurately charge customers and protect margins.

Redeye Worldwide

Michael Howard

Associate Vice President of Global Operations