Case Study: Government Procurement Contractor reduces shipping costs and processing time with ShipHawk

Government Procurement Contractor - Customer Case Study

Government Procurement Contractor is a leading US government supplier with global distribution needs, distributing for over 11,000 manufacturers and stocking more than 700,000 products in distribution centers and warehouses worldwide. As the company grew, its shipping team struggled to assess shipping costs per transaction, track shipments effectively, and avoid mislabeling shipments to military facilities, where errors could lead to fines or removal from military procurement programs. ShipHawk was brought in to address these shipping management gaps.

With ShipHawk integrated into NetSuite, the company synced order details in real time, gained access to accurate tracking and shipment cost data, and automated order routing by warehouse based on destination and real-time inventory. ShipHawk reduced parcel order processing time by 50%, cut fulfillment processing times, saved a minimum of 10 minutes per LTL shipment, and reduced shipping costs by $300K per month. The customer also reported shipping approximately 3,000 LTL shipments a month and noted that ShipHawk reduced manual work and increased IT bandwidth.