Case Study: Farmhouse Pottery scales fulfillment and gains shipping visibility with ShipHawk

Farmhouse Pottery - Customer Case Study

Farmhouse Pottery, a handcrafted home décor maker selling via retail, eCommerce and B2B, faced a pandemic-driven surge in orders and needed to scale distribution without adding headcount. The company required a shipping solution that integrated with its NetSuite ERP, could rate-shop fragile, uniquely sized parcel and growing LTL shipments, and give better visibility into packing and carrier selection. ShipHawk was chosen to address those needs.

By implementing ShipHawk’s fulfillment solution for NetSuite, Farmhouse Pottery gained integrated rate-shopping, carrier visibility, and shipment data that syncs back into NetSuite (and Shopify) for accurate customer notifications. ShipHawk’s platform delivered measurable benefits—ability to grow without adding staff, improved planning and scheduling, and clearer packing and shipping metrics—helping the team scale operations and meet customer expectations.

Farmhouse Pottery

Kim Gaines

Operations Manager