Case Study: Concrete Countertop Solutions achieves faster fulfillment and lower labor costs with ShipHawk

Concrete Countertop Solutions - Customer Case Study

Concrete Countertop Solutions (CCS) is a fast-growing eCommerce supplier of decorative concrete kits and pool coping systems that sells direct-to-consumer and wholesale on Shopify. As order volumes surged—especially during the COVID-19 pandemic—CCS outgrew manual UPS workflows and needed a shipping solution that could handle higher volumes, both parcel and LTL shipments, and provide live cart rating; they selected ShipHawk’s shipping and fulfillment integration for Shopify.

ShipHawk integrated with CCS’s Shopify source system to provide automated rate shopping in-cart, support for parcel and LTL carriers, and seamless fulfillment workflows plus reporting. The ShipHawk implementation sped up order processing, reduced warehouse downtime, cut customer support inquiry time, enabled CCS to do more with fewer employees, and delivered actionable weekly reports and KPIs (order processing hours, transit time, label-to-delivery), helping CCS improve throughput without adding headcount.

Concrete Countertop Solutions

Ryan Neuville

Director of Operations