Case Study: Compass Coffee achieves over 99% order accuracy and faster fulfillment with ShipHawk

Compass Coffee - Customer Case Study

Compass Coffee, a Washington, D.C.–based roaster with 16 cafes and a rapidly growing eCommerce business, needed a shipping and fulfillment solution that would integrate with NetSuite, automate order processing, support guaranteed next‑day shipping, and give visibility into eCommerce orders. To solve those challenges they evaluated and selected ShipHawk’s shipping/fulfillment solution to replace manual workflows and improve order accuracy and customer experience.

ShipHawk streamlined Compass Coffee’s order fulfillment, providing out‑of‑the‑box functionality, on‑site support during implementation, and automated address verification and packing workflows. As a result, order accuracy rose from 95% to over 99%, processing time was reduced (about 20 seconds saved per order on average), thousands of dollars were saved through fewer errors, and Compass gained better visibility into fulfillment KPIs and a smoother customer experience.

Compass Coffee

Chas Newman

Production Manager