Case Study: Candle Warmers achieves 66% faster order fulfillment and eliminates overtime with ShipHawk

Candle Warmers - Customer Case Study

Candle Warmers, a Salt Lake City–based home decor company and maker of the original alternative to flame candles, faced a sudden surge in demand after securing space with a major national retailer. Rapid growth stretched its fulfillment processes, staffing and equipment, and the company needed a flexible, scalable shipping solution—so Candle Warmers turned to ShipHawk.

ShipHawk streamlined Candle Warmers’ shipping operations, enabling orders to be prepared in one minute or less (down from about three minutes), supporting bulk processing and meeting a 48‑hour ship goal. The result: order fulfillment times fell by more than 66%, overtime shifts were eliminated, customer satisfaction improved, and ShipHawk’s responsive support helped prevent shipment bottlenecks.

Candle Warmers

Marli Mouritsen

Senior Supply Chain Manager