Case Study: BEDGEAR achieves 75% reduction in shipping errors and boosts customer satisfaction to 99.4% with ShipHawk

BEDGEAR - Customer Case Study

BEDGEAR, a performance bedding manufacturer and distributor using NetSuite, faced costly shipping errors, wrong-address deliveries and no automated way to compare carrier rates or verify picks after an initial shipping solution proved inadequate. To solve these problems, BEDGEAR engaged ShipHawk for a unified, automated shipping platform including NetSuite integration, real-time dashboards, pack verification and configurable business rules.

ShipHawk implemented customized shipping workflows, automatic address sync from NetSuite, pack-scanning verification, real-time reporting and rule-driven delivery requirements (e.g., signature on receipt). As a result, BEDGEAR saw a 75% reduction in overall shipping errors, a 92% drop in incorrect shipping-method errors, customer satisfaction increase from 98.1% to 99.4%, reduced reship costs and much greater operational visibility.

BEDGEAR