Case Study: Rubber Track Solutions achieves 55% reduction in LTL processing time and 65% increase in shipping volume with ShipHawk

Rubber Track Solutions (RTS) - Customer Case Study

Rubber Track Solutions (RTS) is a Texas-based aftermarket parts distributor specializing in heavy, flexible rubber tracks (200–2,200 lb) with three warehouses and four 3PL partners. After migrating to NetSuite, RTS found its legacy shipping processes fragmented and manual—especially for pallet and LTL orders that required complex dimensioning and carrier quoting—so RTS turned to ShipHawk, implementing ShipHawk Advanced Shipping (ShipHawk Shipping) to address these challenges.

ShipHawk automated RTS’s LTL booking and packing with Smart Packing™ cartonization and configurable rules (custom pallet configurations, height limits and 8–10 business rules), enabling dramatically faster workflows. The ShipHawk solution cut LTL shipment processing time by 55%, increased shipping volume by 65% without adding staff, and reduced a 20-minute booking process to just a few minutes—freeing RTS to focus more on customer service. ShipHawk’s automation directly improved reliability and scalability for RTS.

Rubber Track Solutions (RTS)

Maxwell Buettner

Director of Operations