Case Study: Clickstop achieves $25K–$30K in recovered carrier overcharges and automated parcel audits with ShipHawk Audit

Clickstop - Customer Case Study

Clickstop, Inc., a multi‑brand eCommerce and wholesale distributor with operations in Iowa and South Carolina, was struggling with growing freight complexity and rising hidden shipping costs. Although Clickstop already used ShipHawk (Warehouse Management System and Advanced Shipping) alongside NetSuite and Shopify, the team relied on manual, monthly audits and spreadsheets to manage carrier disputes, billing errors and missing proofs of delivery.

Clickstop implemented ShipHawk Audit to automate parcel invoice auditing and reconciliation; ShipHawk’s solution recovered $25,000–$30,000 in carrier overcharges in the first seven months, automated detection of issues like missing proof of delivery and address corrections, and significantly reduced the time the freight team spends on audit tasks—providing better visibility and confidence that erroneous charges are caught.

Clickstop

Allen DeHeck

Freight Director