Case Study: Cross Company achieves 90% VLM utilization and 99.97% inventory accuracy with ShipHawk Dimensioner

Cross Company - Customer Case Study

Cross Company, a multifaceted industrial technology and products firm in Greensboro, NC, needed to expand on-site manufacturing without expanding its campus footprint. Leadership planned a Vertical Lift Machine (VLM) to optimize cube utilization but lacked accurate dimensions and weights for thousands of SKUs. Cross turned to ShipHawk and its ShipHawk Dimensioner to capture reliable size and weight data and integrate it with their NetSuite ERP.

ShipHawk’s handheld Dimensioner used 3D sensing to rapidly gather dimensions and weights for thousands of irregular parts, syncing the data to NetSuite and enabling Cross to load the VLM to nearly 90% capacity in three months. The ShipHawk solution eliminated manual measurement, improved putaway and cartonization planning, cut pick time for work orders by about 30 minutes, and—together with ShipHawk’s WMS and the VLM—helped achieve 99.97% inventory accuracy.

Cross Company

Ryan Edwards

Warehouse Manager