Case Study: UHS Hardware achieves $45K in recovered carrier overcharges and saves 20 hours/week in audits with ShipHawk Audit

UHS Hardware - Customer Case Study

UHS Hardware, a wholesale distributor of locksmith products and a division of Automotive Keys Group, ships thousands of parcels daily and uses NetSuite as its ERP. While ShipHawk TMS helped streamline daily shipping, manual parcel audits were a major burden for the team and led to missed opportunities to recover carrier overcharges and to identify issues like repeated wrong-address shipments.

UHS implemented ShipHawk Audit from ShipHawk to automate invoice processing, normalize shipment data, and submit recovery claims. In the first four months ShipHawk helped UHS recover more than $45,000, eliminated about 20 hours per week of manual audit work, automated overcharge recovery, and improved operational visibility (for example, uncovering hundreds of repeat shipments to the same wrong address that were costing $35 each).

UHS Hardware

Esperanza Brown

Logistics Manager