Case Study: Word on Fire achieves rapid fulfillment and near-perfect inventory accuracy with Shipfusion

This One Change Transformed Word on Fire's Entire Growth

Word on Fire’s, a nonprofit media and publishing ministry, experienced explosive growth in orders and SKUs that outpaced its fulfillment systems, producing delayed shipments, chaotic inventory counts, and rising operational costs. Facing frustrated customers and the risk of lost sales, they partnered with Shipfusion for order fulfillment, inventory management, and operational support to stabilize and scale their operations.

Shipfusion implemented optimized fulfillment workflows, a dedicated account manager, palletized Amazon shipping, and integrated catalog/data management (with Firebrand), which cut peak fulfillment from six weeks to an average of 22.5 hours, reduced inventory errors from about 10 a month to just a few per year, saved over 90% on Amazon shipping, and reclaimed roughly 15 staff hours per week. Shipfusion’s improvements restored customer trust and gave Word on Fire’s the operational capacity to confidently expand its catalog and distribution.

Word on Fire’s

Dan Van Sistine

Director of Sales and Distribution