Case Study: Scentsy improves shipping visibility and reduces processing time with ShipERP

Scentsy - Customer Case Study

Scentsy, a private direct-selling company specializing in fragrance products, was struggling with high-volume, cross-border shipping logistics. The company faced challenges with order visibility for both staff and customers, the limitations of a problematic black box solution, and the inefficiency of managing multiple carrier systems and manual shipments outside of SAP. To address these issues, they turned to the vendor ShipERP for an integrated shipping solution.

By implementing ShipERP's Core, Sales Order Integration, and Advanced Track & Trace modules, Scentsy achieved a fully native SAP solution. This eliminated the need for external systems and middleware, integrated over 200 carrier services, and provided superior tracking. The results were significant, including a 20% reduction in shipment processing time and the ability to handle up to 75,000 orders per day. A major win was a 70% reduction in their bulk shipment process time.

Scentsy