Shipday
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Case Study: La Familia Katonah saves 100+ hours per month with Shipday
A Shipday Case Study
How La Familia Katonah Saves 100+ Hours Per Month with Shipday
La Familia Katonah, a long-standing Italian-American restaurant, struggled with manually managing a high volume of takeout orders, leading to delivery delays and operational inefficiencies. The manual dispatching process was incredibly time-consuming and provided no way to notify customers of their delivery status, resulting in widespread confusion. Seeking to modernize their operations, the restaurant partnered with the delivery management platform Shipday.
By implementing Shipday's automated dispatching system, the restaurant eliminated its manual workload. The solution from Shipday provided features like customer notifications and driver check-offs, which drastically improved order accuracy and the customer experience. The results were transformative: La Familia Katonah saved over 100 hours per month in managerial time, earned 53 new five-star Google reviews in 20 weeks, and reduced order fulfillment errors to zero.
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La Familia Katonah
Josh Fischman
La Familia Katonah