Case Study: Munchkin achieves reduced chargebacks from large retailers with ShipConsole

How Munchkin is Using ShipConsole to Minimize Chargebacks from Large Retailers

Munchkin, Inc., a global designer and manufacturer of infant and toddler products, partnered with ShipConsole to minimize chargebacks from large retailers and modernize fulfillment. Munchkin needed a single interface for Parcel and LTL shipping, a centralized document repository to store all shipping and compliance paperwork, and a mobile warehouse app tightly integrated with Oracle E-Business Suite and other eCommerce systems.

ShipConsole implemented a unified shipping interface, document storage, and a mobile app integrated with Oracle EBS, consolidating Parcel/LTL workflows and order documentation. As a result, ShipConsole helped Munchkin reduce chargebacks, streamline warehouse operations, cut shipping errors, and accelerate processing—delivering measurable improvements in chargeback incidence and overall operational efficiency.

Munchkin