Case Study: High Tech Communications Company achieves reduced shipping costs and streamlined shipping operations with ShipConsole

Communications Company Reduces Shipping Costs and Improves Process Control

High Tech Communications Company, a maker of wireless and cable connectivity components that ships several hundred samples and products daily, faced inefficient, error-prone shipping processes. Multiple carriers’ proprietary applications fed an MS Access shipping database that didn’t integrate with their Oracle Applications, requiring nightly batch syncs and significant manual data entry, causing delayed shipment confirmations and billing mistakes estimated at about $30,000 per year. They selected ShipConsole from Apps Associates to address these challenges.

ShipConsole delivered a single, Oracle-integrated shipping platform that automates data entry, defaults customer account numbers from Oracle, and finds the most cost-effective shipping methods. The solution eliminated manual errors, provided managers with up-to-the-minute shipment visibility, reduced shipping staff by one third through redeployment, lowered shipping costs, and improved customer satisfaction by enabling accurate, timely shipment updates.