Case Study: Synchro achieves faster, cheaper 2-day shipping and reduced fulfillment costs with ShipBob

The Grass Isn’t Always Greener in the Other Fulfillment Center Why Synchro Left ShipBob, Then Came Back

Synchro is a fast‑growing plant‑based nutrition and wellness brand that was handling 3,000+ orders per month and outgrew its in‑house fulfillment. After initially partnering with ShipBob for 3PL fulfillment, Synchro moved to another provider but encountered higher costs, poor claims handling and slower shipping — challenges that led them to return to ShipBob.

ShipBob re‑onboarded Synchro, deploying distributed inventory across two fulfillment centers (near LA and Chicago), integrating with Synchro’s Shopify Plus site and partner tools, and enabling ShipBob’s 2‑Day Express Shipping program. The result: faster, cheaper delivery (80% of customers can receive 2‑day ground), fewer damaged/frozen bottles, improved claims support, and measurable cost savings while supporting 3,000+ monthly orders.

Synchro

Lindsay Louise

Fulfillment & Retail Manager