Case Study: Waveform Lighting achieves accurate, scalable, API-driven fulfillment with ShipBob

How Waveform Lighting Uses ShipBob’s API for Their Customized Fulfillment Experience

Waveform Lighting, a maker of high‑quality, color‑accurate lighting products, faced growing pains as it scaled: in‑house fulfillment for many fragile SKUs and oversize fixtures became time‑consuming, error‑prone and hard to manage (including international voltage compatibility issues). They selected ShipBob and ShipBob’s fulfillment services and Developer API to outsource logistics while retaining tight control over order processing.

Waveform Lighting built a custom integration using ShipBob’s Orders, Inventory and Returns APIs and worked with ShipBob’s Merchant Success Manager to optimize packaging. The solution automated compatibility checks, provided real‑time inventory reporting, streamlined RMAs, and introduced custom box sizes—leading to higher pick/pack accuracy, fewer returns and reshipments, reduced daily workload, reliable SLAs and plans to shorten transit times by expanding inventory across ShipBob’s warehouse network.

Waveform Lighting