Case Study: P.F. Candle Co. Reduces Transit Times and Improves CX with ShipBob

How P.F. Candle Co. Improved CX & Reduced Transit Times by 71% With ShipBob’s Inventory Placement Program

P.F. Candle Co., a unisex candle and fragrance brand, needed a fulfillment partner that could help them scale beyond their in-house operations and prior 3PL setup. As demand grew, their team wanted to free up warehouse space for production, improve customer experience, and keep shipping costs and transit times under control. They chose ShipBob for order fulfillment and inventory management support, including ShipBob’s Inventory Placement Program and Customization Suite.

With ShipBob, P.F. Candle Co. moved to a bi-coastal fulfillment model and added customer-facing gift note options at checkout, while also streamlining packing for fragile candle products. The results were significant: transit times to New York dropped from 7 days to 2–3 days, saving up to 5 days in transit and reducing overall transit times by 71%. ShipBob also helped improve conversion, support a 4.96 ecomm CSAT score, and deliver faster, more reliable shipping with less operational burden.

P.F. Candle Co.

Lizzie Vance

Sales Director