Case Study: PetLab Co. scales DTC and B2B fulfillment with ShipBob

How PetLab Co. Runs a $100M+ DTC & B2B Business With ShipBob

PetLab Co., a UK-based pet wellness brand, needed a fulfillment partner that could support rapid growth across both DTC and B2B channels without adding to a lean logistics team. As sales expanded across the US, the company turned to ShipBob Plus to handle warehousing and fulfillment while maintaining speed, quality, and a strong brand experience.

ShipBob implemented omnichannel fulfillment across five US fulfillment centers, supported EDI and marketplace integrations, and helped PetLab Co. manage inventory placement, lot codes, packaging improvements, and fast shipping. The results included 45,000+ orders per week on average, 85% of orders delivered in 0-4 days, a 20% increase in orders YoY, and a reduction of PetLab Co.’s logistics team from four people to two, all while improving OTIF and reducing shipment inquiries.

PetLab Co.

Chris Masanto

Co-Founder