Case Study: Prymal achieves 4x growth and $8,000/month fulfillment savings with ShipBob

How DTC Brand Prymal Regained Trust in 3PLs and Grew 4x with ShipBob

Prymal is an Austin-based DTC health-food brand that makes sugar-free, non-dairy coffee creamers. Founder Courtney Lee struggled with a poor experience at her prior 3PL—high costs, poor Shopify integration, little fulfillment visibility, and unreliable support—which blocked her ability to scale until she switched to ShipBob, a tech-enabled 3PL offering fulfillment operations and real-time analytics.

ShipBob led a fast, smooth migration, provided a dedicated account manager, real-time fulfillment data and multi-center fulfillment (including Chicago and Los Angeles), and removed day-to-day fulfillment headaches. As a result with ShipBob Prymal has grown 4x since switching, reached about $160,000 in monthly sales, and saves roughly $8,000 per month in fulfillment costs while gaining the operational clarity to keep scaling.

Prymal

Courtney Lee

Founder