Case Study: Doris Sleep achieves fast, reliable same-day fulfillment with ShipBob

How Doris Sleep Takes Comfort in Outsourcing Fulfillment & Shipping

Doris Sleep is an Austin-based, female-founded luxury pillow brand that makes eco-friendly, machine-washable pillows using 14 recycled plastic water bottles per pillow. Faced with the logistics challenge of shipping large, non-compressible pillows and launching a DTC business, Doris Sleep turned to ShipBob for ecommerce fulfillment and BigCommerce integration to outsource storage, packing, and shipping to a trustworthy 3PL.

ShipBob implemented automated fulfillment through its BigCommerce integration, used nearby warehouse capacity (including a Dallas fulfillment center), and provided hands-on support for custom packaging needs so Doris could preserve its unboxing experience. The results were immediate and measurable: ShipBob helped Doris Sleep ship influencer orders in as little as 67 minutes and achieve 99.7% same-day shipment for orders placed before noon, while reducing operational burden and lowering shipping costs as the brand scales.

Doris Sleep

Tracey Wallace

Founder