Case Study: Unsworth achieves 30% faster import job processing with Shipamax

Unsworth Partners with Logistics Specialist Shipamax to Automate Import Job Creation in CargoWise

Unsworth, a UK-based freight forwarder, partnered with Shipamax to address slow and costly back-office document processing for import jobs in CargoWise. Before the change, Unsworth relied on a template-based OCR solution that still required significant manual data entry, creating delays and taking skilled operations staff away from higher-value work.

Shipamax implemented an automated import job creation workflow in CargoWise using its machine learning-based document automation platform. As a result, Unsworth reported at least a 30% reduction in document processing time, along with fewer errors and delays, allowing the team to spend more time serving customers and improving overall efficiency.

Unsworth

James Coombs

Head of Transformation