Case Study: Gundam Place achieves faster peak-season resolutions and stronger margins with ShipAid

Helping Collectibles Like Gundam Place Thrive During Peak Season

Gundam Place, a collectibles retailer, faced challenges during the peak holiday season due to the fragile nature of its products, increased delivery pressures, and the threat of being overwhelmed by customer support inquiries. To protect margins and customer trust, they partnered with ShipAid to implement its Shipping Guarantee and self-service resolution workflows.

ShipAid's solution enabled Gundam Place to offer a branded shipping guarantee that customers opted into at a 56.6% rate, generating $17.4K in revenue. The self-service tools automatically resolved 144 delivery issues, eliminating any support backlog. This resulted in a drastically reduced operational strain, a 0.095% issue rate, and a holiday experience that reinforced customer trust.

Gundam Place