Case Study: Nori delivers an Amazon-like post-purchase experience with ShipAid

How Nori Delivered an “Amazon-Like” Post-Purchase Experience

Nori, a direct-to-consumer home goods brand, faced significant post-purchase challenges during peak season, including a surge in customer service tickets, inconsistent carrier tracking, and an increase in fraud. They partnered with ShipAid to gain the control and visibility needed to resolve these delivery issues quickly and protect their profit margins.

By implementing ShipAid as their resolution engine, Nori achieved an 82% customer adoption rate for its Shipping Guarantee service. The solution provided by ShipAid generated nearly $67,000 in revenue from this program and enabled the company to resolve all delivery issues with zero backlog and zero claim declines, resulting in a much smoother customer experience.

Nori

Brittany Adams

Head of Customer Experience