Case Study: Erica's ATA achieves reliable nationwide shipping and $8.2K in Shipping Guarantee revenue with ShipAid

Delicate & Expensive Cosmetic Products Shipped Nationwide

Erica's ATA, a retailer of delicate and expensive cosmetic tools, partnered with ShipAid to overcome challenges with shipping damage that was eroding customer trust and profit margins. The fragile nature of their electric nail files led to costly reships and refunds, while the resulting delivery issues created a significant customer support burden during peak sales periods.

ShipAid implemented its Shipping Guarantee solution, which became a brand-owned revenue stream. This allowed Erica's ATA to generate over $8,200 in new revenue from customer opt-ins while maintaining an extremely low issue rate of 0.17% at zero cost to the brand. The solution also drastically reduced post-purchase support friction through self-service automation, creating a more reliable and scalable shipping experience for their customers.

Erica

Erica

Founder