Case Study: Galactic Snacks achieves profitable shipping protection and zero delivery issues with ShipAid

How SHIPAID Sweetens Shipping for Galactic Snacks

Galactic Snacks, a fast-growing online retailer of exotic snacks, faced challenges with ensuring reliable delivery for its time-sensitive products and building customer trust at checkout. Their growing order volume also made manual support for shipping issues unsustainable. They partnered with ShipAid to implement its brand-led Shipping Guarantee service to address these challenges.

The ShipAid solution allowed Galactic Snacks to offer delivery protection under its own brand, turning it into a revenue stream. The results were significant: over a 90-day period, the guarantee generated over $5.8K in revenue with a 78.9% customer opt-in rate. ShipAid’s system also automated order edits, contributing to a 0.00% issue rate with zero claims and no operational burden, allowing the brand to scale confidently.

Galactic Snacks

Jesse Erhartic

Owner