Case Study: County of Newell achieves 98% managed records and $408K in year-one savings with Shinydocs

County of Newell - Customer Case Study

The County of Newell, a rural Alberta municipality serving 7,524 residents with about 80 staff, faced a runaway records problem—86% of documents were unmanaged across network drives, SharePoint, OneDrive, Exchange, Teams and local drives (over 4.1 million unmanaged items), creating compliance, retrieval and storage risks. To address this, the County partnered with Shinydocs and deployed Shinydocs’ Document Management, Enterprise Search, and Analytics and Dashboards to gain visibility, automate classification, and support staff adoption.

Shinydocs executed a user-focused rollout—workflow mapping, comprehensive repository scans, tagging and scoring, pilot deployments, and automated daily management—delivering measurable impact: 98% of documents now managed, 27% storage reduction, 10,002 hours saved annually, and $408,795 in year-one savings (versus $89,946 project cost), achieving in one year what would have taken 20 years manually and substantially improving accessibility, compliance and staff productivity.

County of Newell

Roberta Fernell

Director of Information & Technology Services