Case Study: Teleperformance achieves 70% reduction in scheduling time and faster high‑volume hiring with Shine Interview

Teleperformance - Customer Case Study

Teleperformance, one of the world’s largest BPOs specialising in omnichannel customer experience and contact centre services, faced high‑volume recruitment challenges and tight deadlines for filling large numbers of roles while trying to promote its employer brand. To streamline this process and get better insight into candidates, Teleperformance turned to Shine Interview’s video interviewing software.

Shine Interview provided an on‑any‑device video platform with pre‑selectable questions, introduction videos and collaborative scoring that replaced many telephone interviews; Teleperformance reported a 70% reduction in scheduling time, more flexible applicant experiences, and improved ability to identify quality hires. By using Shine Interview, hiring teams could share and rate candidates more efficiently and portray contact centre culture upfront, increasing recruitment speed and effectiveness.

Teleperformance

Gillian Tarelli

Head of UK Recruitment