Case Study: Industrial Bank achieves a connected, green, and innovative branch experience with Shikatani Lacroix Design

Industrial Bank modernizes branch experience with Shikatani Lacroix Design and 5,000 years of currency storytelling

The Industrial Bank Co., a Fortune Global 500 company, faced the challenge of maintaining an emotional connection with its customers while moving towards digital banking. They engaged the vendor Shikatani Lacroix Design to create a new omnichannel branch design that would use technology to restore human connection and support their customer-centric philosophy.

Shikatani Lacroix Design implemented a connected, green, and innovative solution. This included a welcoming branch environment with curved walls, LEED-certified materials, a self-irrigating green wall, and future-focused technology like facial recognition. The design created flexible spaces for both banking and community events, successfully restoring human connection to the experience.

Industrial Bank Co.