Case Study: Valencia Hotel Group sustains guest satisfaction excellence with Shiji ReviewPro

Valencia Hotel Group boosts Global Review Index 2.2% with Shiji Group

Valencia Hotel Group, a luxury hotel management company, faced the challenge of sustaining its already high levels of guest satisfaction and maintaining team motivation. To overcome this, they sought a new guest feedback solution after experiencing poor support and inadequate integrations with their previous provider. They partnered with vendor Shiji Group and implemented its ReviewPro guest engagement technology.

The Shiji solution provided seamless integration, comprehensive data collection, and exceptional support. This empowered the Valencia team to respond to feedback more efficiently and recognize staff achievements. As a result, Shiji helped Valencia Hotel Group achieve a 2.2% increase in its Global Review Index and a 32-point rise in Net Promoter Scores, while maintaining a 99%+ management response rate to guest reviews.

Valencia Hotel Group