Case Study: Transamerica Hotels boosts guest satisfaction with Shiji Group’s ReviewPro

Transamerica Hotels boosts GRI 4% with Shiji Group

Transamerica Hotels, a prominent Brazilian hotel group, sought to enhance its online reputation and guest satisfaction in a competitive market. To address this challenge, they partnered with Shiji Group and implemented the ReviewPro Guest Experience Platform to better manage and analyze guest feedback.

By leveraging Shiji's integrated suite of solutions, including Online Reputation Management and Guest Satisfaction Surveys, Transamerica Hotels gained actionable insights from guest reviews. This allowed them to make strategic operational improvements, such as bringing breakfast services in-house. The Shiji implementation resulted in a 4% increase in their Global Review Index, improved reporting for investors, and significantly boosted staff engagement.

Transamerica Hotels