Shiji Group
59 Case Studies
Case Study: TOP 10 Holiday Parks improves guest satisfaction with Shiji Group’s ReviewPro
A Shiji Group Case Study
TOP 10 Holiday Parks boosts GRI 1.6% with Shiji Group
TOP 10 Holiday Parks, a New Zealand holiday park and campground provider, faced the challenge of standardizing performance and guest experience feedback across its 50 individually-owned franchise properties. The Shiji Group, through its ReviewPro Online Reputation Management and Guest Satisfaction Survey solutions, was implemented to help the brand track performance in real-time and identify areas for operational and service improvements.
The solution from Shiji Group involved setting clear benchmark metrics for guest satisfaction and using the gathered feedback to directly inspire facility upgrades and capital expenditure projects. This led to measurable improvements, including a 1.6% increase in their Global Review Index™ and significant boosts in positive mentions for service and cleanliness. These gains are expected to positively impact key financial metrics like ADR and RevPAR for TOP 10 Holiday Parks.
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