Case Study: Tombolo Talasso Resort boosts guest satisfaction with Shiji Reviewpro

Tombolo Talasso Resort lifts guest communications efficiency to 95.1% with Shiji Group

Tombolo Talasso Resort, a luxury hotel in Tuscany, Italy, sought to enhance its guest communication strategy to foster deeper engagement during stays and gather actionable feedback after visits. To address this challenge, the resort partnered with Shiji Group, implementing their Shiji Reviewpro solution.

By utilizing Shiji Reviewpro's tools like in-stay and post-stay surveys, the resort achieved remarkable results. These included a 13.7% in-stay conversation rate, a post-stay conversion rate exceeding 33%, and a 99.5% staff responsiveness rate. The feedback also led to targeted improvements like mattress replacements and Wi-Fi upgrades, solidifying the resort's commitment to excellence.