Case Study: Sudima Hotels streamlines operations and improves guest experience with Shiji Group

Sudima Hotels saves 1–2 hours per property daily with Shiji Group

Sudima Hotels, a multi-award-winning hotel group in New Zealand, faced operational challenges due to its legacy property management system. These issues included manual reconciliation tasks, reservation inaccuracies, and system downtime, which hindered efficiency and the guest experience. To address this, Sudima partnered with technology vendor Shiji Group to implement an integrated platform.

Shiji implemented its Daylight PMS, Astral Payments, and Stellaris Digital solutions to create a unified technology stack. This integration resulted in significant improvements for Sudima, including saving 1-2 hours per property daily through automated reconciliation, a 30-40% increase in processing speed, and near-zero system downtime. The solutions also enhanced security and allowed 17.9% of guests to use digital check-in, reclaiming hundreds of hours of front desk capacity and enabling staff to focus more on guest service.

Sudima Hotels