Case Study: Starbucks achieves smooth POS upgrades across 3,000+ China stores with Shiji Group

Starbucks upgrades POS across 3,000+ China stores with Shiji Group

Starbucks, with over 3,600 stores across China, required an upgrade and comprehensive technical support for its Point-of-Sale (POS) software systems. The challenge was to implement these critical system changes across thousands of locations while ensuring minimal disruption to store operations, staff, and customers. Shiji Group was engaged to provide its Infrasus POS solution and support services for this large-scale project.

Shiji's POS product support team executed the upgrade and provided all-weather technical support. The solution involved process optimization and increased shift coverage to limit system downtime. As a result, Shiji successfully solved over 30,000 issues, completed upgrades for 3,200 stores, and inspected and installed systems for 2,100 stores. This partnership ensured the upgraded software system ran smoothly, supporting Starbucks' extensive operations across China.

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