Case Study: Ruby Hotels streamlines operations and elevates guest experience with Shiji Enterprise Platform

Ruby Hotels boosts guest satisfaction with Shiji across 18 properties

Ruby Hotels, a European hotel group known for its "lean luxury" philosophy, faced a challenge with a fragmented technology infrastructure. As the company grew, its accumulation of point solutions created data silos and hindered scalable operations and personalized guest services. To address this, they partnered with Shiji Group to implement the Shiji Enterprise Platform, a cloud-based Property Management System (PMS).

The solution centered on Shiji's API-first platform, which integrated operations and centralized data. This allowed Ruby Hotels to automate back-end processes while empowering staff to create more emotional, personalized guest interactions. The results included a significant increase in guest satisfaction scores, with mentions of technology, reception, and service in online reviews rising well above the European average. Shiji's collaborative partnership and flexible technology empowered Ruby Hotels to streamline operations and enhance the guest experience.

Ruby Hotels