Case Study: Royal River achieves zero F&B order errors and higher guest satisfaction with Shiji Infrasys POS and Reviewpro Reputation

Royal River achieves zero order errors across five outlets with Shiji Group

Royal River, a luxury five-star resort in Tenerife, faced significant challenges with its outdated point-of-sale (POS) system. Communication gaps between staff and kitchen led to order errors and slowed down service, especially when its five food and beverage outlets were operating at peak volume. To meet its high service standards, Royal River partnered with Shiji Group to implement its Infrasys POS solution.

By switching to Shiji's Infrasys POS, Royal River achieved zero order errors from day one and began processing orders in under 15 seconds. The intuitive system also allowed for faster staff onboarding and enabled a new level of personalized service. The measurable impact was confirmed by Shiji's Reviewpro Reputation data, which showed a 94.8% Global Review Index, significantly above the European five-star benchmark.